We have a range of Support products to suit all organisations with 3 main packages. However, we can also tailor a package to suit your requirement should one of our standard packages not be suitable or appropriate to your organisation. We can also add bolt-ons including Cloud support, 24×7 Mission Critical support and Mobile Device support.
Not only do we provide the basic support elements you would expect but also a range of monitoring, maintenance and proactive services.
Third Party Vendor Management
We aim to ensure computer support is entirely stress-free for our clients. As such, we take away the burden of having to deal with multiple IT vendors, which can be particularly useful when you are being passed from vendor to vendor to get technical issues resolved.
SycuraLEGAL act on your behalf to liaise with these third party IT vendors, such as Telecoms, Broadband, Copier, Cabling, Key Holding, Software providers – you simply make one call to us, and we deal with everything, giving you more time to focus on your business.
Asset Management and CRM
Keeping an accurate and thorough record of your assets is vital when managing your IT infrastructure. Whether it be for a vital upgrade, a replacement system or in times of emergency when making an insurance claim, having your key information to hand makes life a lot easier and less stressful.
We store all information confidentially and securely in our Asset Management system and CRM, and because it’s integrated into our suite of support products is quick and and responsive in times of reference, so you no longer need to worry about system specification, serial numbers, licensing information, IDs, usernames, passwords and software versions. We have it all logged.